Return Policy

You can return any item within 30 days of receipt for a refund.

We take pride in our reputation for quality and value.
If for any reason you are dissatisfied with a purchase we’ll assist you with a prompt refund.
Returns will be accepted up to 40 days from purchase date.

If a replacement size, colour or alternative items are required you will need to place a new order.
Just fill out the Returns Form enclosed with your order.
Lost your returns note?
Just click HERE.(We are preparing, sorry -> please contact us directly.)

In all cases, the items returned must be in their original(new) condition, which includes tags and any packaging with all paperwork, parts
and accessories to ensure credit. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
(or will be subject to additional charges at our discretion.)

The goods are your responsibility until they reach our office.
Please ensure you package your return to prevent any damage to the items or boxes.
We are not responsible for any items that are returned to us in error.

Your refund will be processed and a credit will be automatically applied to your credit card or original method of payment.
This credit will not include any original and return shipping charges.(Except in the case of Damaged or Defective items).

You may also check the status of your return by logging into your account and viewing your order history.
We will email you a receipt confirming the credit!

Return Shipping

1. Pack the item(s) securely in the original product packaging, if possible.
Please include all paperwork. All products must be returned in good condition, to ensure full credit.
2. Complete the return reason questionnaire on the packing slip and include it in the return package.
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send the return package to the following address:

ENCACC-Return Center
511-1804 JangamJugong 5 Danji Apt.
221,Hoeryong-ro, Uijeongbu-si,
Gyeonggi-do, 11734
Republic of Korea

– All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
– It is recommended that you use Insured Parcel Post for your return.
– Keep the Return Tracking Number for your return package to monitor delivery status.
– To receive credit, items must be returned within 45 days of delivery.
– You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
– Credit for gift returns will be issued to the original purchaser.

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